Our commitment to your privacy
Blue Sky Tipi Holidays are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Who we are?
Big Sky Tipi Holidays, a company incorporated in England and Wales is a Camping and Caravan Site whose registered office is at Well House, Wartling Road, Wartling, Hailsham, East Sussex, BN27 1RX
Data Protection Act 1998 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Information that we collect from you
When you use our website or contact us directly by telephone or email, you may submit information to us through our booking or enquiry processes (online or directly).
We may also collect information about you from messages you post to our social media; Twitter, Facebook, Instagram or emails or letters you send to us.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
If you make an online booking with us your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How do we use your information?
We use information about you in the following ways:
- For internal record keeping and to manage your booking and services;
- To ensure we meet our contractual and legal obligations;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- For insurance purposes or repair purposes in relation to your own property with us;
- To improve our products and services or for market research purposes;
- To send you information you request from us or other information about our services or special offers which we think you may find interesting;
- To enable us to review, develop and improve our website and services;
- To inform you of service and price changes;
- If you have entered a competition, promotion or survey.
Who has access to your information?
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect your data.
We work with GDPR compliant marketing partners who process your data under our instructions to manage our e-newsletter and website communications.
Links to other websites
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.
Access to your personal information
You have a right to access your personal information held by us and you can exercise that right by contacting us. Our aim is to respond to a request promptly and within the legally required limit of 40 days. No fee is usually required to access your personal information but we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, in these circumstances, we may refuse to comply with your request.
Update of personal information
If you wish to update personal information submitted to us, please contact us. Once we are informed that any personal data held by us is no longer accurate we will make changes based on your updated information.
Withdrawal of consent
Where we hold data based on consent, you have a right to withdraw consent at any time. To withdraw consent to our processing of your personal information please contact us.
This statement is intended to provide information about what personal information we collect about you and how it is used. As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability. For further information on these rights please contact us.
If you do want to complain about our use of your personal information, please contact us below with the details of your complaint. You also have the right to register a complaint with the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to their website.
Contacting us about your personal information
If you have any questions about this privacy statement or how and why we process personal data, or you wish to make any changes to your own information please contact us by writing to Big Sky Tipi Holidays, Well House, Wartling Road, Wartling, Hailsham, East Sussex, BN27 1RX
By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They aid us in improving the Site and enable deliver a better and more personalised experience.
Some of the cookies we use are essential for the site to operate.
They enable us:
- to estimate our audience size and usage pattern;
- to store information about your preferences, and so allow us to customise / optimise the Site according to preferences;
- to speed up your searches; and
- to recognise you when you return to the Site.
The main cookies that we use provide us with valuable data about our website. These are from Google Analytics and are completely anonymous, telling us information such as how many people have visited our website and which pages are the most popular. This allows us to ensure that our website is doing its job in the best way and make improvements to help you use the site. This is very useful information for us, but if you would like to opt-out, you can do so at http://tools.google.com/dlpage/gaoptout.
We may, at times, link to other websites such as our partners and associates. We’re quite sure that they use the same kind of cookies but as these sites are not controlled by us, we cannot guarantee the cookies that they are using and suggest that you read their privacy policies to be absolutely clear.
We hope that you are comfortable with this, but if you are unhappy with cookies being used, the best approach is to turn them off in your browser settings so that they are not used on any website. To do this, you can go to your privacy settings in either Tools or Options depending on your browser.